Returns Policy

Dakotah Designs will accept returns within 30 days of order receipt by the client subject to the following terms and conditions. If, within 30 days, you are not completely satisfied with your purchase, please contact Dakotah Designs to provide an explanation for the need to return the item and to identify if you are requesting a different item. No return can be accepted without prior notification. Customer is responsible for both actual outbound and return shipping and handling charges – however, if you are requesting an exchange, Dakotah Designs will pay shipping and handling at ground UPs rate for the new item requested.. Once we receive an authorized return, credit will be issued for the actual cost of product minus shipping and handling costs.

Custom Orders

There is no refund or exchange on any custom orders including, but not limited to special or custom made items and special order items not normally carried in our studio. If you are requesting a custom order in gold, 50% of the price of the special order must be paid to Dakotah Designs before we can begin work – this is due to the extremely high cost of gold in the market and the fact that we will have to order and pay for the raw gold materials before we can begin work on a special order piece in gold.

Return Policy Exceptions

SPECIAL ORDER ITEMS - Special Order Items are non returnable.

 
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